FINTECH SUCCESS STORIES
CASE STUDY: SUPPORT HYPER GROWTH
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01M CONTACTS TO 6M CONTACTS P.A.
FROM 1 TO 7 SITES
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85%+ CONSISTENT CSAT
WHILE DECREASING COMPLAINTS TO >0.03%
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90% RETENTION RATE
OF SERVICES SPECIALISTS
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84% 1ST CALL RESOLUTION
CASE STUDY: digital banking support
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DECREASED AVG EMAIL RESPONSE TIME
14D TO 8 MIN
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IMPROVED SCALING CAPABILITIES
WITH VIRTUAL HUB MODEL, PROVIDING ACCESS TO ADDITIONAL SITES FOR FASTER SCALING
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