FINTECH SUCCESS STORIES
CASE STUDY: RETAIL BANKING
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95% service level
maintained by unifying 13 applications into one screen
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50% Reduction in repeat calls
with the use of an integrated knowledge management system
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15% increase in cSat
thanks to lower AHT and better knowledge delivery
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40% REDUCTION IN AHT through better access of systems & apps to the agent
CASE STUDY: SPECIALTY SERVICES
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80% REDUCTION
IN BACKLOGS BY Aligned Six Sigma process experts and specialized fraud analysts
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50% COST REDUCTION
IN FRAUD DETECTION OPERATIONS
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30% REDUCTION
in support calls from vendors by integrating a document management portal
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25% REDUCTION
in TAT for invoice processing
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