CAPABILITIES
BANK ACCOUNTS
Identification & Verification
KYC Checks
Client and key
official screening
Anti Money Laundering
and KYC due diligence
Account Opening
Reconciliations
Fund Transfer
Debit card Dispute
Missing Payments
Cheque Processing
Fraud Management
customer payments
INBOUND SERVICE CALLS
OPS SUPPORT
ECA
CREDIT LINE MANAGEMENT
COMPLAINTS & CLEARING
SETTLEMENT & PAYMENT PLANS
DEBT COLLECTIONS
DEBT RECOVERIES
BANKRUPTCY
INVESTIGATIONS
AFTERCARE
CHARGE BACKS
mortgage services
End-to-end mortgage processing
Customer Care
Case registration
Indexing
Assessments
Underwriting
Rate switches
Redemptions
Completions
Acquisition
Accounts Receivable
Management
LENDING SERVICES
Credit Analysis
Post Sanction Instruction
Case Review
Facility & Security Documentation
Instruct Valuations
Security Processing
Fit to Lend
Drawing Funds
Valuation
Charge ID Creation
Release and Maintenance
Transaction Audit
Account Management
DIGITAL HELPDESK
Online & Mobile Banking
Web Chat & Email
Payment solutions
Virtualization Hub
Incident & Escalation desk
Card maintenance
Authentication queries
Reward system
International Payments
Cloud It
Trace Missing payment
Fraud Management
Global Service support
OMNICHANNEL
Mobile Banking
Web Chat
Online Banking
Email Support
Secured Messaging
Complaints Web Chat
Appointments
booking
Account closure
Replacement of
lost/stolen debit card
CARD OPERATIONS
Customer On boarding
Account Maintenance:
Disputes Management
Retentions
Digital Helpdesk
Complaints management
Fraud Detection
Back office
Collections & Recovery
Account/Trading
Offering and opening investment accounts
Payment set-up
Trade Reporting
Financial Investment
Risk Reporting
Settlement
Risk mitigation through collateral
Transfer of stock and shares
Fund administration
Management services
